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FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

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Frequently asked questions & Terms and conditions

Can I return a product that I purchased but am not pleased with?


Once a unit has been opened you will be charged a handling fee of 20% on returning it. This option is only available for the first 5 days after your purchase was made. The unit will be tested before a refund is effected, if damaged the return will be rejected.




What do I do if my unit gets faulty and needs a repair?


Get your item to our premises, we will send the faulty unit to the correct suppliers repair deparment and handle it from there. Courier costs will be charged




Terms and conditions


-These Conditions of Sale form the entire agreement between you and us and, unless expressly agreed to in writing by us no terms or conditions of yours, including any Terms or Conditions printed or referred to in your offer to purchase or order (if any) will be binding on us or have any legal effect. - We may change any provision in these Conditions of Sale without notice so we advise that, even if you are a frequent purchaser from us, you check these Conditions of Sale whenever you want to purchase products from us. Any change of these Conditions of Sale will only apply to future orders. None of our agents or employees or any third parties have any authority to change these Conditions of Sale. - We reserve the right to refuse supply of the products or services ordered by you, terminate our contract with you or terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you. - You must not assign any rights and obligations under these Conditions of Sale whether in whole or in part without our prior written consent. - Any notice in connection with these Conditions of Sale will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other party. - If any provision of these Conditions of Sale is invalid, illegal or unenforceable, these Conditions of Sale take effect (where possible) as if they did not include that provision. - Please refer to our Privacy Policy to see how we collect, use and protect your personal information. - Any failure by a party to insist upon strict performance by the other of any provision in these Conditions of Sale will not be taken to be a waiver of any existing or future rights in relation to the provision. - All Terms and Conditions are in reference to Online Purchases and Orders only. - These Conditions of Sale are governed by the laws of South Africa. The parties each agree to submit to the non-exclusive jurisdiction of the courts of South Africa.




Privacy


Privacy Policy Who we are Our website address is: https://audioarchitex.co.za What personal data we collect and why we collect it Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Contact forms This website uses a WordPress plugin for its contact form. If you submit an inquiry through the contact form, we will be sent your name, email address, contact number and any comments you provide. This is so that we know how to contact you to reply to you. The information submitted through the contact form is not retained or used for marketing purposes. Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Who we share your data with Analytics - Statcounter Our website uses Statcounter to monitor website traffic to our site. Statcounter is an anonymous web tracking service who don't attempt to identify an individual person . Their focus is on what visitors to the website do and not on who the visitors are. No personal visitor data is stored. How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. Your contact information We will only store your name, contact email address and phone number if you are a client and have opted to receive promotional emails from us. Please click the unsubscribe link in the footer of the email if you no longer wish to receive marketing material from us. Please contact us if you would like this information deleted from our secure server. Additionally if you place an order on our online shop in addition to the above information we will retain your address in order to deliver your order. In compliance with the GDPR “right to be forgotten” please contact us if you would like any personal data deleted. See how to contact us below. Additional information How we protect your data Our website has a SSL certificate. An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server. What data breach procedures we have in place In the event of a breach, anyone for whom we have an email address will be notified immediately. We also notify known authorities of any breach that puts your personal data in jeopardy. What third parties we receive data from We do not receive personally identifying information from third-parties at this time. What automated decision making and/or profiling we do with user data We do not use automated decision-making or profiling tools that require user data. Industry regulatory disclosure requirements This is a private information Website, a “blog”, and as such it is not subject to any industry regulatory requirements (to the best of our knowledge). How to contact us You can send us any questions, concerns, or requests regarding your personal data through our website contact form or by sending an email to info@audioarchitex.co.za




Delivery Policy and Free Shipping


Once we’ve received your order, we’ll process it and send you an email about the Estimated Time of Arrival. If in doubt, contact us. When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If delivery is made and you are not available at the address and/or your phone number is not working - resulting in the shipment been returned to Audio Architex - the customer will be liable for shipping costs due to non-delivery. We at Audio Architex offer free delivery throughout South Africa, using our courier services. Audio Architex aims for a delivery period of 24-48 hours but in the unlikely event orders may take longer than that. If you are not available at the address provided to us and the item is returned to us, please note you will be liable for the returing courier fee due to non delivery.




Our products


Please remember that our products are for use in and around the home by consumers and are not generally intended for commercial use or resale. If you plan on using our products for business purposes, please ensure you have appropriate insurance in place as we won't accept any liability for the products not being fit for business use or for any loss over and above the cost of the products. You may only purchase products from our site if you are at least 18 years old.




Purchases made online


We hope you enjoy browsing our website and selecting your products. When you have finished placing products in your Basket, you will have the opportunity to check your order. Don't worry if the Basket isn't correct, you can change the contents of the Basket at any time before pressing "place your order" on the last order page. Once you have been through the online checkout and placed your order by pressing the "place your order" button, you will be shown an order number along with a list of the products that you have ordered. Shortly after, you will receive the first email from us headed "Thank you for your Order" to confirm that we have received your order. We will then send you a second email headed "Your Order has been Shipped" and it's at this point our contract begins with you. This email will tell you how your order will be delivered to you. If there are any problems with your order, we'll contact you and let you know. Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address or if you have selected the "delivery to store" option, at the point you collect them.




We are human


We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information about our products (e.g. the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we've made a mistake. We may have to cancel your order at any time up to the point we send you the products, even if you have received a 'Thank you for your Order' email from us. If we cancel your order, we'll make sure that you receive a full refund including any delivery charges. Sometimes things happen which are outside of our control such as adverse weather or an incident involving one of our delivery vehicles which may mean we are unable to deliver or are delayed from delivering any product you have ordered from us. If this happens then: We will contact you as soon as possible to tell you that delivery times may need to change. When the event causing the problem is over, we will arrange a new delivery date with you and if necessary refund any delivery charges (for example, where you have paid for next day delivery).